Known Issues

The following is a list of current known issues regarding Blackboard Learn (Release 9.1.2017.Q2) at Kendall College. The Center for Teaching and Learning and Information Technology (IT) is aware of these issues and is working with Laureate Blackboard to provide fixes in future service packs to the system. If you encounter any additional issues, please report them by contacting the IT Service Desk by e-mail at


Browsers Not Certified for Blackboard

The following browsers are NOT certified or recommended for use with Blackboard and should be avoided by faculty and students when accessing Blackboard (after the upgrade on October 16, 2017):

  • Chrome versions 35 and lower (version 34 and lower on mobile devices)
  • Firefox versions 30 and lower on desktop; all Firefox versions on mobile devices
  • Internet Explorer 10 or lower, which Microsoft no longer supports; Internet Explorer on mobile devices
  • Safari versions 5 and lower

A complete listing of supported browsers and operating systems is available here. Run the browser checker to see whether Blackboard Learn supports your browser. 

Last updated: 10/16/2017


Rubrics Tools Not Turned On

I have heard from several instructors that the Rubrics tool has not been availalbe since the upgrade on Monday, October 16. I submitted a ticket to our contact at Laureate asking them to "flip the switch" so we have access to the rubrics again. Once they do this, your access to rubrics will be restored, and all rubrics you already had in your course will still be there.

UPDATE [10/17/2017]: The ticket I submitted was escalated by Marcella Katoney to Blackboard L3.

UPDATE [10/18/2017]: The issue was resolved by Blackboard L3. Rubrics should be available again and function correctly in all courses.


Rows Not Displaying in Grade Center

Some faculty are noticing that they do not see all of their students in the Grade Center, and there is no vertical scroll bar. For example, in a class of 19 students, on faculty member only saw 12 students (rows). She could not scroll down since there was not a vertical scroll bar.

Option #1. To edit the number of rows displayed in Grade Center:

  1. In Grade Center, click Edit Rows Displayed on the bottom right of the window.
  2. Type in the rows you want displayed, and then click Go

NOTE: This view does not stick when you navigate away from the page or logout of Blackboard.

Option #2: If the vertical scrollbar disappears completely from the right side of the Grade Center in Firefox, and/or the up and down scroll arrows don't move the screen up or down a few rows at a time in Internet Explorer, change the scrollbar size in your Windows Display Properties settings:

For Windows 7:

  1. Logout of Blackboard and close the browser (Firefox or Internet Explorer).
  2. Click the Windows button, then click Control Panel.
  3. In the Control Panel window, click Appearance and Personalization.
  4. Click Personalization.
  5. Click Window Color.
  6. Click Advanced Appearance Settings.
  7. In the Item drop down menu, choose Scrollbar.
  8. Make sure sizeis set to 17 or less.

When you have completed the steps for your version of Windows, reopen the browser and log in to Blackboard again. The scrollbars and buttons should work properly in both Firefox and Internet Explorer.

Last updated: 10/16/2017


Access Denied Issue with Kaltura Media Player in Discussion Boards


Some faculty receive an Access Denied message when trying to view videos via the Kaltura Media player in student-created discussion board posts. Initially, we thought it was because the browser setting for cookies did not allow third-party cookies (as suggested by However, we verified that third-party cookies were allowed in Google Chrome and Firefox, and the problem persisted.

With further investigation (i.e., looking at the HTML code behind the students' posts), it was noted that this error message accorded only with videos that were recorded using the Kaltura Media Mashup Webcam Recording tool and not videos uploaded to Kaltura and shared via the media player.

I submitted a ticket to L4 Blackboard.


UPDATE [10/31/2017]: Jorge Messen in L4 Blackboard reviewed Kaltura Institution Role Mapping allocation and modified user settings. Problem has been resolved. If you continue to have the problem, be sure your PC is set to accept third-party cookies. To do this on a Windows computer, click Internet Options in the Control Panel, and then click the Privacy Tab. Click Advanced, and then select Accept under Third-party Cookies:



"Zeroes" in Grade Center Appear as a Negative Zero


When an instructor gives a student a 0 in the Grade Center it shows as -0.00 and viewing the grade details gives an error message.

UPDATE [11/15/2017]: I submitted a ticket (#1576241), and Jorge Messen in L4 Blackboard reported that this is a bug in our current version of Blackboard (Learn 9.1 Q2 2017 Release) that will be fixed in a future upgrade (Learn 9.1 Q2 2018 Release). It does not affect how the Total is calculated.